Frequently Asked Questions
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact us about the problem. We can manage the order manually.
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.
All the products which are shown on our site are available. Order lead time depends on the products and quantities.